Downtown stakeholders in the Business Improvement District (bound by State Street, I-95, Lee Street and Hogan’s Creek) can report cleanliness and maintenance issues to our service request center. Issues include:
When possible, Downtown Ambassadors will take action to resolve the complaint within 24-48 hours. Complaints about broken windows, street lights, property damage, safety hazards and vandalism will be reported directly to the City of Jacksonville or appropriate private property owner.
Click here to report a Downtown cleanliness or maintenance issue.
Private property owners in the BID may also request graffiti abatement on their property. Downtown Ambassadors will use paint (provided by the owner) or green-friendly, non-hazardous graffiti removal chemical wipes to remove graffiti on private property.
Download the Graffiti Removal Authorization Form or fax to 904-634-8988.
The Downtown Resolution Contact Sheet is a handy reference to know which organizations can help resolve which issues.
|Clogged drains, potholes, sidewalk hazards||COJ/Streets & Drainage Department||630-CITY (2489)|
|Clean up needed at JTA Bus Stops & Shelters||JTA||631-3100|
|Road maintenance||City Roads||630-CITY (2489)|
|Road maintenance||State Roads||360-5457|
|Code enforcement||COJ/Code Enforcement||630-CITY (2489)|
|Parks – general questions||COJ/Parks Department||630-CITY (2489)|
|Broken street lights||JEA||665-6000|
|Social Services Outreach||DVI||914-1662|
|Parking database||Downtown Vision||dtjax.org|
|Report a broken/problem meter||COJ/Office of Public Parking||630-CITY (2489)|
|Report a problem in a City-owned garage||COJ/Office of Public Parking||630-CITY (2489)|
|Report traffic light/crosswalk problems||COJ/Traffic Engineering||630-CITY (2489)|
|General public transit questions||JTA||630-3100|
|General zoning & legislation questions||Downtown Investment Authority||255-5302|
|Sidewalk vending & food truck question||Downtown Investment Authority||255-5302|
|Garage & A-frame questions||Downtown Investment Authority||255-5302|
|Cafe Seating permit questions||Downtown Investment Authority||255-5302|
|General event permitting & street closures||COJ/Special Events||630-CITY (2489)|